Yellow Van Help & Advice Center

No. Homeowners have the legal right to choose the restoration company they want to work with. While insurance companies may recommend preferred vendors, they cannot require you to use a specific contractor.

Choosing your own restoration company allows you to select a contractor you trust to prioritize your home, communicate clearly, and advocate for proper repairs not just what is fastest or cheapest.

You can politely remind them that you are exercising your right to choose your own contractor. A reputable restoration company can also help communicate this on your behalf.

Bubbles or ripples can appear in carpets that may need re-stretching. In most cases, these ripples will go away as the carpet dries. If your carpet does not return to normal once fully dry, please give us a call.

Some stains can cause permanent discoloration and stain removal methods may not be effective. We will do everything that is warranted to attempt to remove or minimize the appearance of the stain.

The total amount of time it will take to clean your carpet depends on the size of the area to be cleaned, the amount of furniture, how dirty the carpets are, and if there are any spots or stains to treat. On average, it takes approximately 20 minutes per room, and most average size homes can be cleaned in under two hours.

Total drying time can be impacted by a number of factors including humidity, air flow, and temperature. Carpets may remain damp for 8-24 hours after cleaning depending on the conditions. You can promote faster drying by using fans and running your air conditioning or heating system to promote air flow and decrease humidity. You may walk on your carpets immediately after cleaning wearing clean, rubber-soled shoes. Just be careful walking from damp carpet to hard floors so you don’t slip!

Residues left behind from carpet cleaning, often due to low-quality equipment or rushed technicians that do not properly rinse and remove all of the cleaning solution from your carpets, can cause carpets to re-soil faster. That’s why its important to choose a professional carpet cleaner with the training, equipment, and experience to clean your carpets with little or no residue left behind.

Yes. We can move most furniture including tables and chairs and living room furniture. You should remove any items from the furniture that including electronics, fragile items, and plants. We do not move pianos, electronics, or heavy/large furniture items like beds and china cabinets.

The price to clean your air ducts will depend on the number of furnaces, vents, and returns you have in your home. We are happy to provide an estimate. Beware of ultra-low cost air duct cleaning offers. Properly cleaning air ducts takes a few hours, and anyone offering a too-good-to-be-true rate is not doing a thorough job. Make sure to hire a reputable company that will take the time to do it right.

How often you should clean your air ducts can depend on several factors including whether you have: Smokers in the household, pets, allergies or asthma, recently remodeled or renovated, or recently moved into a new home.

Your air ducts help circulate air throughout your home several times a day. If they are dirty, they can contribute to poor indoor air quality that can impact your health and the health of your family.

The proper method for cleaning area rugs will depend on the type, material, and construction of your rug. Some commercial rugs may be cleaned using traditional carpet cleaning methods, where delicate or handwoven rugs should be cleaned using a rug wash method.

Yes! We can clean all types of rugs and will only use the best and safest cleaning methods for your particular rug.

There are several variables that can affect the price of area rug cleaning including the size and construction of the rug. We would be happy to provide an estimate.

Manufacturers display a preferred cleaning method on their care tags, but most upholstered furniture can be cleaned using a variety of methods. We’ll make sure to test and use only a safe and proven method for cleaning your furniture.

We will do our best to remove as much water as possible when cleaning your furniture to promote faster dry times. The actual amount of time it takes to dry your furniture will depend on a variety of factors including relative humidity, the size and type of furniture materials, and special treatments. Most often, cleaned upholstered furniture will be dry in 2-6 hours.

In most cases, you should clean upholstered furniture every 12-24 months. If you have kids or pets that cause your furniture to become soiled more quickly, you may need to have it cleaned more frequently.

Tile floors require a combination of high pressure and powerful scrub brushes to release soils that have become embedded in your tile surfaces. The dirty water is then extracted using our truck-mounted extraction system, leaving behind only clean floors.

Yes! Even hardwood floors can become dull and tired looking with regular use. We use specialized cleaning methods to safely clean your wood floors and restore their natural beauty.

We offer emergency services 24/7, which means we will respond immediately. We have a team on call around the clock that will be dispatched to your property immediately after your call.

You should always call in professional help as soon as possible. If the water is contaminated, it can be dangerous for you to come into contact with the water. Do what you can to contain the water, turn off the source of the water, and move undamaged items to another area.

You’ll need to contact your insurance company and an emergency fire damage restoration company to begin the cleanup and restoration process. We are available 24/7 to respond immediately after a fire damage loss.

The contents of your property are often damaged by smoke or soot, and those items can often be cleaned and restored. Furniture, electronics, heirlooms, collectibles, textiles, and more can all be fully restored.

Smoke and soot particles can attach to every surface in the area where a fire occurred, making it incredibly difficult to remove smoke odors after a fire. We employ specialized cleaning processes that target smoke particles on all surfaces, providing a thorough clean that eliminates smoke odor.

If you have visible mold growth, suspect mold growth, or recently had water damage in your home, you should be worried about mold. Because mold often grows in dark and damp areas, you may not be able to determine the full extent of the problem. Get professional help to safely locate and remove the mold.

All types of mold should be taken seriously. While some types of mold may be considered toxic or more dangerous than other types, all mold is a problem that cannot be ignored. Mold can trigger allergic reactions in sensitive populations, and those with respiratory conditions or asthma should take extra precautions.

To safely remove mold, the impacted area must be fully contained to limit the spread of mold spores to other areas of your property. We will setup containment areas and utilize HEPA filtration devices to control and reduce airborne mold spores during the remediation process.